RETURNS

RETURNS 

It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to me immediately so I can investigate. 

Before attempting to return an order you will need contact me at hello@theredhotfox.co.uk 

If you are not completely satisfied with your product then please do get in touch so I  can assist you with any issues you may have. 

 I cannot accept any product returns that have been used.Our policy lasts 14 days.  If 14 days have gone by since your purchase, unfortunately I can’t offer you a refund or exchange.  To be eligible for a return, your item must be unused and in the same condition that you received it.  It must also be in the original packaging.

To complete your return, I require a receipt or proof of purchase.  There are certain situations where only partial refunds are granted: (if applicable)  * Any item not in its original condition * Any item that is returned more than 14 days after delivery  

Refunds (if applicable)  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. I will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable)  If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact me at hello@theredhotfox.co.uk 

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.  

Exchanges (if applicable) I only replace items if they are defective or damaged.  If you need to exchange it for the same item, send me an email at hello@theredhotfox.co.uk and send your item to the address given on the invoice.

Shipping  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary.  If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping