Privacy Policy & Use of The Red Hot Fox website

As with my  simple and honest products, it is my mission to continue this throughout the whole of The Red Hot Fox.

My Privacy Policy is simple, GDPR Compliant and friendly to use.

I do not pass any information on to third parties.

I only collect :
Your name
Your address
Your email
Your phone number

The name and address and phone number is held securely on our encrypted data base, and is only used for sending you the products you order.

The email is used to get in touch with you if we need to for any product information relative to your order.

So who am I?

I am small sole trader based in Sussex  that hand makes natural beauty products and candles.

Our address is The Red Hot Fox, Abbotswood House, Limes Lane, Potters Green, Sussex, TN22 4PB, England.

How do I collect information from you?

Either from the website itself or social media.
Web site:

I,  like many companies, automatically collect the following information:

Technical information, including the type of device you’re using, the IP address, browser and operating system being used to connect your computer to the internet. This information may be used to improve the services we offer.

Information about your visit to this website, for example we collect information about pages you visit and how you navigate the website, i.e. length of visits to certain pages, products and services you viewed and searched for, referral sources (e.g. how you arrived at our website).

I collect and use your personal information by using cookies on my website – more information on cookies can be found under the ‘Use of Cookies’ section below.

Social Media:
I  may obtain information about you (for example, when you publicly tag us in an event photo). The information I receive will depend on the privacy preferences you have set on those types of platforms.

Payment

I do not hold any payment information, you pay us through Stripe (https://stripe.com/gb/privacy).

How and why is your information used?

I  may use your information for a number of different purposes, which may include:

providing you with the services, products or information you asked for.
processing orders that you have submitted;
carrying out our obligations under any contracts entered into between you and us;
keeping a record of your relationship with us;
conducting analysis and market research to better understand how we can improve our services, products or information;
dealing with entries into a competition;
seeking your views or comments on the services we provide;
notifying you of changes to our services;
sending you communications which you have requested and that may be of interest to you. These may include promotions of goods and services.

How long is your information kept for?

I  keep your information for no longer than is necessary for the purposes it was collected for. The length of time we retain your personal information for is determined by operational and legal considerations. For example, we are legally required to hold some types of information to fulfil our statutory and regulatory obligations (e.g. health/safety and tax/accounting purposes).

I review our retention periods on a regular basis.

Who has access to your information?
I  do not sell or rent your information to third parties.
I do not share your information with third parties for marketing purposes.

Lawful Processing

Data protection law requires us to rely on one or more lawful grounds to process your personal information. I consider the following grounds to be relevant:

Specific Consent
Where you have provided specific consent to us using your personal information in a certain way, such as to send you email

Performance of a contract
Where we are entering into a contract with you or performing our obligations under it, like when you buy The Red Hot Fox  named products and services.

Legal obligation
Where necessary so that we can comply with a legal or regulatory obligation to which we are subject, for example where we are ordered by a court

Vital interests
Where it is necessary to protect life or health (for example in the case of medical emergency suffered by an individual).

Legitimate interests
Where it is reasonably necessary to achieve our or others’  legitimate interests (as long as what the information is used for is fair and does not duly impact your rights).